Returns Policy

For whatever reason, if the purchase is not exactly what you wanted, we understand that.

Your item(s) could be returned within 15 days for an Exchange, Store Credit or Refund. In Order for your item(s) to be approved for return, it must meet the following Criteria:

• Be a full priced item, this included full priced items purchased using a discount code (Items marked as sale, over 10% off and/or under our sale tab are not eligible for return or exchange).
• Be unworn, unwashed, original tags still attached and in original packaging.
• Not smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Shoes must be in the original shoebox.(If received with shoebox) Postage labels must not to be attached to original box.
• Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned(if applicable).
• Swimwear must be returned with the hygiene seal intact.
  We will only accept returned item(s) that have been booked using our returns portal.

Notice:

    1) For exchange orders, we only offer exchange for another size, exchange for another product and store credit.

    2) Returns may take up to about 10 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned Items that do not meet the criteria will not be accepted will be returned to the customer at the customer's cost. Please allow 2 to 7 days for the refunds to reach your method of payment.

Steps for Returning